There's nothing worse than bad support. All you want is for someone to recognise you have a problem and not just tell you to power cycle the modem (what does that mean anyway)?
Over here in the PolkaSpots Factory, we don't have any call centres because they're useless. We don't have premium rate numbers either because we won't phone them and why should our customers. We might not be open at 532am but at least we're here when you need us. And, if you really want to reach us out of hours, you can always send us an email (that someone will pick up and action)!
If you're not convinced, pick up the phone and call us on 0800 321 3106 (that's a free number) or 020 7183 1471 (that's a London number if you don't have free calls to 0800 numbers).
Burt
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