About the PolkaSpots Service charge
Hotspot owners will want to know what is the value of the PolkaSpots service charge?
There are a number of reasons for providing this service which range from convenience to a requirement of law. When we install a PolkaSpots hotspot it is understood that this should be an enhancement for the hotspot owner’s primary business. As such the hotspot should allow for an increase in business whilst not placing an increased burden on costs - be they time or monetary. The owner does not want to have to waste valuable time ensuring the robustness of the service they are providing to their clients. With this in mind PolkaSpots.com use a technology where we can monitor our hotspots sites remotely enabling us to be pro-active in monitoring the site and taking preventative measues to ensure the smoothe running of the site. For example, in the unlikely event that the service should go down, we are able to differentiate between the cause being with the ISP, the line or the hardware we provide. To this end we are often able to find a solution and implement it before an issue has been reported.
Further to this we are able to run an assistance service for users that will mean that any enquiries come directly to us rather than to the owner’s staff. We understand that there will be enquiries, as the level of expertise of users varies greatly, and to this end the owner will not want his staff distracted from their primary duties. PolkaSpots.com has a dedicated help line for this purpose with friendly staff who are able to help with clients needs and queries.
From a legal perspective there is now a requirement on all hotspot providers to be able to know who is on their system and what they are doing in the unlikely event of a legal query. The PolkaSPots system enables us to monitor the users at all times thus fulfilling the legal obligation.
Dom Burton @ August 21, 2007