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We're asked these questions all the time.
How do I logout?Managing Your Account
Buying Time
What is Hacker Safe?
Auto Login
Forgot Password?
Changing Your Password
Top-Up Your Account
Check Your Minutes
Register Pre-paid Internet
PayPal and PolkaSpots
How secure is PolkaSpots?
Firewall's and Security
Please make sure you logout when you are finished.
Click logout on the pop-up that appeared when you logged in or visit:
www.polkaspots.com/logout Why not bookmark this now?Our system will log you out automatically after 10 minutes of inactivity
Please allow popups from https://phc.polkaspots.com, as this screen contains both a timer and convenient logout button.
Managing Your AccountClick the link "Manage your Account" on one of our login screens. Here you can:
Check remaining time on an Internet Voucher
Login & top-up your account
Change your password
Add pre-paid Internet Vouchers to your account
Use your credit card
For the best value plans, sign-up online using our secure payment processing facility
Click 'Sign-up Now'. (Usually in the top right-hand corner of the screen). You will be sent to our registration pages
Click the blue 'Sign Up' button in the middle of the page
Enter the number of cards you want to purchase and then select the plan you want from the list of available ones
Scroll down, agree with our Terms and Conditions and click "Next"
Enter your name, address and a memorable username and password in the boxes provided. You will use the username and password each time you want to get online with PolkaSpots
Click Next and confirm your selection. Click next again to be directed to the Secure Worldpay Payment pages. Here you enter your card details and click Submit
When your payment has been processed, you will be sent back to our system from where you can login and get online
Internet VouchersInternet vouchers provide timed access to the Internet. You can buy these directly from the staff in your PolkaSpots Hotspot location. These don't expire until all the minutes have been used.
What is Hacker Safe?Like many leading on-line retailers, we've now adopted Hacker Safe Technology.
"ScanAlert is the only security scan vendor to be third-party certified to the CISP/AIS Level 1 security standard by Visa International."
What does this mean for you? It's our way of proving it's safe for you to use your credit card at any of our Hotspots. It also means that your information is stored safely and securely.
We're the only Hotspot Company in the world that has adopted Hacker Safe Technology.
Make sure your private information is safe and secure.
Auto LoginOur system will automatically log you out after 15 minutes if it senses you may not being using the Internet. This is to protect customers that have purchased cards with a preset amount of minutes and also to prevent other people using your connection.
You can enable "Mac Authentication" which will automatically log you in. To do so, please click the "Manage Your Account" link on the login screen. Enter your user name and password in the top two boxes to login. (This does not use your time up).
Click the Account Services tab. At the bottom of the screen, click to enable Mac Authentication, and enter the number of days you want it be active for. Click the Update button to save changes.
PLEASE DO NOT ACTIVATE THIS ON PUBLIC COMPUTERS.
Forgot Password?Dont panic! Click the 'Manage my Account' link on the login page. You will be forwarded to our account management portal. There is a link at the bottom of the page to retrieve you password. Enter your username and email address and we'll send it to you immediately.
Changing Your Password?Login to your account, by following the instructions in this post. Click here
Once logged in, click the Account Service Tab. Next click the change password tab.
If you have forgotten your password, please follow the instructions here.
Top-up Your Account
There is no reason why you need to register everytime you need a new card. Here's how you do it:
- Click the manage your account link on one of our login screens.
- Login to your portal by entering your user-name and password in the boxes provided at the top of the screen
- Click the 'Subscription Services' tab and select a plan. Click 'Confirm' and enter your credit card details on the next page
If you want to know how many minutes you have remaining, click manage your account on the login screen. You will be taken to our management portal. At the bottom of the page, enter your card number and pin to check how many minutes you have left.
It is also a good idea to allow popups from phc.polkaspots.com. When you login, a popup will appear that has a timer and logout button. For information on how to do this, please check here.
Register Pre-paid Internet VouchersIf you have already bought a scratch card or ten and want the functionality of an account...no problem! Follow the instructions below to find out more. Creating an account with us and adding some cards, means you don't have to keep logging in when one card has expired.
- Click the link 'Manage your Account' on one of our login screens.
- At the bottom, click the link in the section, Register Offline Prepaid Cards.
- Enter your details and that is about it!
We've just introduced a new way to buy PolkaSpots WiFi Internet Vouchers using PayPal. It doesn't matter whether you have an account or not with PayPal.
Here's what you need to do:
- Visit a PolkaSpots Wireless Hotspot
- Click sign-up now on the login screens or log in to your account to top up (See "Top-Up Your Account" above)
- Choose a plan from the list
- Scroll down the page and select 'PayPal' from the list of payment methods
- Agree to our Terms and Conditions
- Click 'Next' you will be forwarded to a screen where you must enter your details as usual. Fill in all the relevant information. Please note this only applies to new users.
- Click Next and Confirm your selection. You will be forwarded to the Secure PayPal Screens
With PayPal you have several ways to pay:
- By using your existing PayPal account
- By creating a PayPal account
- By using a valid credit or debit card
Once you have sucessfully paid on the PayPal payment pages, you will be forwarded back to the PolkaSpots screens and you will be able to login!
You can find more information regarding PayPal and their array of services here
How secure is PolkaSpots?Every aspect of the PolkaSpots service is safe and secure.
- PCI - Our service is fully PCI compliant. The PCI standards must be met by businesses that accept credit, debit or paycards from four major card providers: American Express, Discover, MasterCard and Visa.
- SSL - Our login screens and payment pages are protected with high-level SSL certificates to ensure your login details are not visible to anyone else. You will see Geotrust Site Seals on the most important pages
- Hacker safe - our systems are scanned daily for threats.
- PayPal - a highly regarded, safe and very secure way to make payments on the Internet. Rest assured we only use the best
- Worldpay - we're giving you an alternative to PayPal. Everyone has a favourite and Worldpay and Paypal are the most secure payment gateways out there
- Data Protection - we've always adhered to the guidelines and will never disclose your information to third parties
- Encryption - your information is highly encrypted and stored on machines in the most secure data-centres in the world. Our server rooms use biometrics!
- Install a good firewall on your machine. Modern computers have these built in...turn it on!
- Install the best anti-virus software possible.
- Be careful sharing files with your friends and other people.
- Turn off file sharing.
- Make sure you visit secure sites when sending confidential information.
- Use a VPN to access your corporate information. If you don't know what this is, ask your It department and if they don't know, change jobs!